At MUHAMEDS TH, we prioritize customer satisfaction and strive to ensure you have the best experience.

1. Refund Eligibility:

• Refunds are available for defective or incorrect products.

• Refunds are available for products when a scanned QR code shows the product is not authentic.

• Requests must be submitted on the same day of shipment.

• For claims from both online and offline purchases, customers need to provide a video of the product before packaging, showing the device's condition to verify if it is broken or requires replacement due to leaks.

2. Return Eligibility:

• Products must be in their original condition with all packaging intact, including the box.

• Returns will not be accepted for products damaged due to customer misuse or if there is water inside the device.

3. Process:

• Contact us via our official LINE accounts with your order number and photos of the product.

• Our team will verify the issue and provide a resolution within 24 hours.

4. Shipping Costs:

• We will cover return shipping costs for defective or incorrect items.

5. Refund Timeline:

• Refunds will be processed within the same day after approval and credited back to your original payment method.

Contact Us:

• LINE Official 1: https://lin.ee/0ZgFMZo

• LINE Official 2: https://lin.ee/zyhAIIS